Safety & Wellbeing

Brian Madden

HSQE Director

T:07377 877 555

Chantelle Feery

HSQE Support Manager

T:07939 016 426


The health, safety, and wellbeing of everyone involved in or affected by our business is our number one priority. We strive to invest in our management systems, processes, and daily operational activities to ensure we focus on reducing risk and keeping all concerned safe and well.

We take a long-term view to the continued development and improvement of our systems and processes with increasing focus placed on health and wellbeing both, physical and mental, and we are integrating the use of new technology to further enhance how we take care of our colleagues and local communities.


We continue to follow all applicable UK Government, National Health Service (NHS) and rail industry guidelines to mitigate the risk of COVID-19 on our workforce and industry colleagues and to ensure our business premises are COVID-19 Secure.

You can find out more on the government’s advice on their website here.

Close Call

The reporting of close calls plays a key role in keeping our workforce, environment, and the infrastructure on which we work, safe. A close call is defined by Network Rail as ‘anything that has the potential to cause harm or damage’.

This includes the potential to:
  • Harm a person including minor, major injuries, and fatalities
  • Harm the environment and/or protected species
  • Damage railway infrastructure, plant, vehicles, tools, equipment, systems and information

Safety is everyone’s responsibility, therefore do not assume that an issue will be picked up and reported by someone else. If you see something that could cause harm or damage REPORT IT.

Please remember if you report a close call, it can be done in confidence and we will do everything we can to close it out and share best practice within the industry.

A close call can be reported in the following ways:
  • Phone or text to the ISS 24/7 Close Call Hotline: 07870 842610
  • Completing our online Close Call Report Form Below
  • E-mail the ISS HSQE Team using:
  • Using a client’s close call reporting system

Speak Up & Work Safe

Ensuring our workforce go home safely every day is our number one priority and we work collaboratively with our industry colleagues to continuously reduce levels of safety risk to a level ‘As Low As Reasonably Practicable’ (ALARP).

We take a very clear position that ‘If it’s not safe or authorised, don’t do it and report it’ and we actively encourage, support, and recognise safe behaviours and open reporting of health and safety matters.


Worksafe – A copy of our Work Safe procedure can be found here.

Fatigue – Do not drive to your place of work OR declare yourself fit for duty if you have not had sufficient rest between shifts or you are feeling tired.

PPE – If you are unsure whether you have the correct PPE for your role that is fit for purpose, please report it to your supervisor or your local on-call.

Behaviours – Do not participate in unsafe activities or ignore hazards that could lead to an accident/ incident.

Safe working – If you are not sure of the safe way of carrying out any task, report it to the person in charge of work or local on-call.

Speak-up – There are times when even the most resilient people feel low. We have a range of support options available including Trained Mental Health First Aiders and wellbeing assistance schemes.

Road Safety Risk

Work related road driving is one of most dangerous activities undertaken by the rail workforce. We endorse and support Network Rail’s Lifesaving Rules in relation to safe driving behaviour and we always insist on 100% compliance.

  • Never work or drive while under the influence of drugs or alcohol
  • Never use a hand-held or hands-free phone or any other mobile device while driving
  • Do not drive to your place of work if you have not had sufficient rest between shifts or you are feeling tired
  • Always leave sufficient time for your journey to be completed safely and within set speed limits
  • Never exceed set speed limits and always leave enough space between your vehicle and the vehicle in front to enable you to brake safely
  • Take extra care when driving in difficult conditions such as: ice, snow, fog, wind, rain, and sunlight
  • Always ensure that you and all other people in your vehicle are wearing a seat belt
Downloadable Resources:

Safety First Poster - Winter Driving

On Call Numbers

On Call 24/7

We have provided below the On-Call Numbers for all our Offices. During office hours 8am to 5pm you can also call your local office. Out of hours please use the On-Call number for the office from which you have been deployed. All accidents and incidents should be reported immediately to the relevant On Call number.

  • Abercynon T: 07581 117 070 (OLE)
  • Abercynon T: 07496 789 987 (Trackworker)
  • Cannock T: 07904 834 860 (Trackworker)
  • Carlisle T: 07949 557 938 (OLE)
  • Derby T: 07494 875 318 / 07870 842 609 (Lighting)
  • Doncaster T: 07494 058 561 (Trackworker)
  • Maidstone T: 07984 053 689 (Civils)
  • Manchester T: 07977 000 492 (Trackworker)
  • Manchester T: 07977 000 492 (Civils)
  • Manchester T: 07547 629 750 / 07720 960 376 (Signalling)

Safety Handbook & Video

Our ‘10 Rules to live by’ support the foundations of how we manage health and safety and must always be complied with. We believe that if these rules are followed the chance of preventable accidents and incidents occurring are eliminated.

We have provided below links to our safety induction video which covers our ten rules to live by and a download our HSQE handbook. Keep a copy of our handbook with you for a point of reference and as a reminder of the contents of the video.

Please note our video will be updated as industry standards change and can be watched anytime on our website to refresh your memory. Thank you for watching our ten rules to live by.

Safety Handbook Download:

ISS Track Workers HSQE Handbook

Health and Wellbeing

The health and wellbeing of our workforce is a key priority, and we fully endorse Network Rail’s vision of ‘Everyone fit for the future’.

We have in place a range of measures to raise health and wellbeing awareness and provide support to our workforce including regular health and wellbeing events, targeted campaigns on key risk areas, access to free Employee Assistance Programmes and on-site health checks for frontline workers.

We have provided below links to a range of guidance and good practice to help you maintain your health and wellbeing We hope you find the content informative and helpful.

Mental Wellbeing
  • Samaritans – Confidential support for people experiencing feelings of distress or despair. Phone: 116 123 (free 24-hour helpline) / Website:
  • Mind – Mental health charity providing access to free help, advice and guidance. Phone: 0300 123 3393 (Mon to Fri, 9am to 6pm) / Website:
  • Lighthouse Club – Construction Industry Charity providing access to free help, advice and guidance. Phone: 0345 6051956 / Website:
Downloadable Resources:

Mental Health Foundation | How to sleep better...

Public Health England | COVID-19 | Looking after your feelings and your body

Maintaining a healthy diet during the COVID-19 Pandemic

Supporting your mental health while working from home

Five tips to boost your health and wellbeing

NHS Top tips to improve your mental wellbeing

Health Benefits of Exercise

Eatwell guide

Lighthouse club - Help inside the hard hat

Construction industry Helpline - Time to talk

Latest Safety & Wellbeing Updates

The latest news releases, information and announcements from ISS Labour.